In the constantly changing environment of modern business, firms start and grow by virtue of effective negotiations and establishing long-term relationships across the value chain, in various business processes. In the same vein, these established relationships, on which businesses thrive, can be wrecked, when there is a gap in the art of sustaining effective negotiation and proper conflict resolution approaches.

In reality, negotiation is part of how we communicate in and out of the workplace, thus it is a necessity in every sphere of life. This implies that in any setting, it can be improved through training and practice. By rethinking the negotiation and conflict resolution processes, it is possible to achieve more equitable and beneficial results when attempting to reach an agreement.

As a result of the realization that sustaining relationships is a fundamental determinant of business success, the need for an awareness of the barriers that can inhibit effective negotiations, and taking steps to reach mutually agreeable conclusion on business matters, so as to reduce conflict, cannot be underestimated.

Negotiation refers to the process of interacting in order to advance individual interests, through joint action.

Conflict is a form of interaction among parties that differ in interest, perceptions and preferences.

These concepts are an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. Using conflict resolution and negotiation strategies in the workplace will help maintain a healthy work environment. Conflict resolution requires specific leadership skills, problem solving abilities and decision making skills.