We live in a service economy where great customer service is an asset for almost every small business.

In most Western countries, service accounts for more than 75% of GDP – a share that will continue to increase. It is without a doubt that service is an important competitive advantage for many companies where differentiation is often achieved by service attributes provided. Ultimately, the rise in service competition means that all companies must take a service perspective when formulating their value proposition. This is true for most types of companies including hotels, department stores, the local supermarket, airline companies, hospitals, banks and of course facility service companies.

In business, getting people in the door is a key to success. Perhaps an even bigger challenge you’ll face is to keep them coming back. That’s where the importance of delivering excellent customer service comes into play. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Focusing on Service excellence will benefit your business in a number or ways such as Repeat Business, Business Reputation, Combating Higher Prices, Creating Niche, Better Morale.

Customers might not tell you that they’ve had a bad experience with your business – but they will tell their friends, family, co-workers and other acquaintances. The effects of poor customer service ripple far beyond the revenue lost with that one person. Customers are the foundation of success for any business, and if customers are not treated right, the business can lose its reason for existence. If you aren’t taking care of your customers, and your business becomes known for poor customer service, expect several things to happen – and none of them are good news for your business. Some of the impact of bad service are Customers Leave. New Customers Stay Away, Your Reputation Suffers, Employees Leave, Revenues and Profit Shrink

This Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take their organization from good to great and want to increase their customer service professionals’ critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles.

Employees who are properly trained and demonstrate professional customer service skills, can significantly improve customer satisfaction and brand loyalty. This helps the business retain customers and improve profits.