Customer satisfaction is the goal of virtually every business; no company wants to lose their customers to competitors. We live in a service economy where everyone is exposed to and equally giving lots of service. Customers therefore have an idea of what good service is, and their expectations of good service gets higher every day. Firms that provide outstanding customer service will invariably prosper in this our service economy.

Competing in business requires organizations to understand what good customer service is and why it’s so vitally important. Competing on the basis of service means making great customer service an essential –no, an indispensable part of your daily operation. Some challenges most organizations face in service delivery include: Communicating and maintaining a consistent image, motivating and sustaining employee commitment and ensuring the delivery of consistent quality.

It is important to note that every individual has a direct effect on the organizations ability to provide its customers with great service, in short, everyone is a customer service representative, therefore, functional Managers should be energized to create an environment that works for customers and staff. These Managers set the stage for service excellence.

Building effective customer service culture training is a comprehensive training process that will build the infrastructure for excellent service, it comprises of essential practices to provide your staff with skills and awareness necessary to delight your internal and external customers

Whether your goal is to learn the basics of Service Management, to improve your personal productivity or improve your skills in dealing with customers, this training will deliver this result.